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ITSM Intelligent Automation​

Download our Success Map to support your journey with ServiceNow ITSM Pro applications that automate and improve the IT service management experience. This overview shows the processes and best practices you’ll need to implement, maintain, and get maximum value from ITSM Pro applications. The ITSM Intelligent Automation Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. Each stage includes an overview of the processes involved to achieve your ITSM goals.​

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The ITSM Intelligent Automation Success Map outlines the processes to successfully manage your ITSM Pro implementation. Key inputs include involving the right people, regular maintenance activities such as monitoring ITSM dashboards daily, and making sure your Predictive Intelligence sys admin consistently assesses and tunes machine learning solutions (classification, similarity, and/or clustering).​ Prioritize OOTB options to make your upgrades easier.​

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