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Modernize Customer Service​

Download our Success Map to support your journey with ServiceNow Customer Service Management applications that modernize customer service. This overview shows the processes and best practices you’ll need to implement, maintain, and get maximum value from Customer Service Management applications. The Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. ​

Select a stage and find more resources


Now Create provides end-to-end implementation guidance and tools for execution. ​

Implementation resources
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