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Modernize Customer Service​

Download our Success Map to support your journey with ServiceNow Customer Service Management applications that modernize customer service. This overview shows the processes and best practices you’ll need to implement, maintain, and get maximum value from Customer Service Management applications. The Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. ​

Select a stage and find more resources


Get the most value from the Customer Service Management licenses you own by implementing new Customer Service Management applications you already have access to. Then consider which ServiceNow product suites and additional applications you should expand to next.  ​

Optimize and Expand resources
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