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Modernize Customer Service​

Download our Success Map to support your journey with ServiceNow Customer Service Management applications that modernize customer service. This overview shows the processes and best practices you’ll need to implement, maintain, and get maximum value from Customer Service Management applications. The Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. ​

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Overview

The Modernize Customer Service Success Map outlines what you need to know to successfully manage your Customer Service Management implementation. Know which services to offer next by involving the right people, completing maintenance activities daily error log and dashboard reviews, and creating a process for intake and prioritization. Prioritize OOTB options to make your upgrades easier.​

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