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Modernize IT Service Management​

Download our Success Map to support your journey with ServiceNow ITSM applications that modernize IT service management. This overview shows the processes and best practices you’ll need to implement, maintain, and get maximum value from ITSM applications. The Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. ​

Select a stage and find more resources


Get the most value from the ITSM licenses you own by implementing new ITSM applications you already have access to. Then consider which ServiceNow product suites and additional applications you should expand to next.

Optimize and Expand resources
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