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Modernize IT Service Management​

Download our Success Map to support your journey with ServiceNow ITSM applications that modernize IT service management. This overview shows the processes and best practices you’ll need to implement, maintain, and get maximum value from ITSM applications. The Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. ​

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Overview

The Modernize IT Service Management Success Map outlines what you need to know to successfully manage your ITSM implementation. As key inputs, you’ll invite the right people, complete regular maintenance activities such as reviewing error logs and dashboards daily, and creating a process to intake and prioritize the services to offer next. Prioritize OOTB options for existing and new maps to make your upgrades easier.​

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