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Service Mapping

Download our Success Map to support your Service Mapping journey. This overview shows all the processes and best practices you’ll need to implement, maintain, and get maximum value from Service Mapping. The Service Mapping Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. Each stage includes an overview of the processes involved to achieve your Service Mapping goals.

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Overview

Get the most value from the ITOM licenses you own by implementing new ITOM applications you already have access to. Then consider which ServiceNow product suites and additional applications you should expand to next.

Optimize and Expand resources
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