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Service Mapping

Download our Success Map to support your Service Mapping journey. This overview shows all the processes and best practices you’ll need to implement, maintain, and get maximum value from Service Mapping. The Service Mapping Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. Each stage includes an overview of the processes involved to achieve your Service Mapping goals.

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The Service Mapping Success Map outlines what you need to know to successfully run Service Mapping. Know which services to map next by involving the right people, completing maintenance activities like daily error log reviews, and creating a process for intake and prioritization. Prioritize OOTB options for existing and new maps to make your upgrades easier.​

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