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HR and IT
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Now Platform New York Release
  • BROADCAST
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.

Customers

Now Creators
  • CUSTOMER SUCCESS
  • Now Creators
  • Gain recognition and reach new career heights.

Explore

Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.
Business Value

Reimagine your customer engagement

Help your customers resolve complex issues, intelligently fix problems before they know they have them, and drive actions to instantly take care of common requests.

Increase customer satisfaction

Get to the root cause of issues faster by connecting customer service employees and systems to other departments.

  • ‑ See how you could potentially increase your support‑call NPS by 10 points.

  • ‑ Learn how CDL reduced its calls by 50% with self‑service.

Resolve issues faster

Provide self‑service, route issues automatically, and solve potential problems before they become cases.

Personalization and prediction

Track your customer purchases and trends to anticipate their future needs.

  • ‑ See how Epicor uncovered new upsell and cross‑sell opportunities.

  • ‑ Learn how Gemalto predicts global support requirements.

Business value

Digitally transformed operations replace manual processes, improve your productivity, and provide services that help you manage your demand and resources.