Meet Oisin: Exploring the culture of EMEA

I was successful and established at a major global tech company. Yet I was ready for more - a new challenge to drive digital transformation broader and deeper with a hungry, talented, and customer-focused team. The opportunity to build ServiceNow’s EMEA Inside Sales team in Dublin was exactly what I needed. So, three months ago, I took the leap.   

Prior to joining, I could see that no one is stronger than ServiceNow at bringing companies on the full journey of digital transformation. The product is amazing. It’s one of the most innovative companies in the world. As a client, you’re guided through every stage with tools and resources, while building lasting partnerships.  

Creating this new global team opens up growth across industries, segments, and geographies beyond Enterprise. Our Inside Sales team targets commercial and mid-market segments that are areas of significant opportunity. As a team member, you manage your own broad portfolio of companies with employee bases of 500 to 5,000. We are hunters prospecting for new business, we are trusted advisors to our existing customers, and we operate at a very fast pace. 

Our goal is to make Dublin core to our Inside Sales culture in EMEA, along with Staines in London (for the UKI team), and Munich (for Germany and the Alps). Being Irish, I’ll admit to some bias, but Dublin is a thriving crossroads for business and culture. Our office is in a superb location in the Dublin City Centre, within about a half a mile radius of some of the world’s largest multinationals. These companies have drawn about 70% of their employees from outside of Ireland to work and live in Dublin, adding to the overall culture and social scene of the city. With our new organization, we’re drawing from existing native language talent in Ireland and all across Europe, with deep regional insights and a fantastic diversity of perspectives and ideas.

As a leader, my role is to bring on the best talent, train them up, and guide them to take on the next opportunity and continue to develop in their careers. This is an especially appealing role if you already have some sales experience in the technology space and are ready to take on more complex portfolios. We’re looking for people who are hungry and motivated, and who are ready to find new opportunities, bring solutions, and scale the business. We want people capable of working together as a team, even when nobody is in the same office together - a practice that we’ve all grown accustomed to in the world of COVID-19.  

For both short-term and long-term development, we are building out a strong onboarding program, and a very detailed training program to grow on the job. I'm a very firm believer in sales coaching and how to coach for success and work on that together as a team. I’m also committed to building a lasting sales culture while stressing that team success is our success.  

This fits ServiceNow’s culture perfectly. I was blown away by just how welcoming everybody was when I started. Truly genuine people taking the time to introduce themselves, to show you the ropes, and to talk about some of the challenges. I think that's phenomenal. And the passion for innovation is so strong; it’s essential to instill within our team.  

We have a special opportunity to build a successful, scalable Inside Sales engine, within a very innovative, high-growth company. How could you not be excited and inspired by the incredible potential and future of our team? Want to join our team? We’re hiring!