Whatever the causes – rising costs, increasing supply chain complexity, or the ongoing talent shortage – companies of all shapes and sizes, all over the world are looking for ways to save money and do more with less.
The very best way to do this is with technology. But with so much tech to choose from, so many providers, and – often a whole lot of questions about how to make the most of it - where do you start?
Two areas potentially needing transformation are Service Desks and IT Support. Not only are they the teams most likely to face employees on a regular basis, but they’re also the teams who have been most snowed under during the past two years. Last year, Computer Weekly estimated the time it took to solve an IT ticket increased 30% over the pandemic, while the average cost of doing so rose from $20.44 to $26.51.
There’s clearly room for improvement. And that’s why we’re joining with some of our specialist partners at SITS22 in ExCeL, London on 11th - 12th of May.
Our focus is automating and optimising technology service operations, and to that end, we’ll also be showcasing how our innovative solutions can help. We’ll be joined by CDW, CrossFuze, EngageESM and New Rocket, all specialist ServiceNow partners that can help you with your service operations journey.
Learn how to build a Smarter, Modern Service Desk Experience
As part of the education agenda, Satty Virdi, Senior Principal Product Success Manager at ServiceNow will share how you can modernise your Service Desk experience. With a focus on three personas - customer, frontline worker and Exec, he’ll be sharing best practice guidance on how you can leverage modern technology to deliver the right user experience, KPIs and insight to the right people for instant call to action and continual improvement. Join his session at 12 pm on Thursday 12th May.
The past few years have been tough on our businesses. But we’re really excited to meet in person once again to discuss IT solutions that can really make a difference – to your bottom line, and your customers. We’d love to see you!
You can join for free right now, so to learn more about the event and register visit here.