I can’t believe it’s a year since we celebrated our last GPTW ranking. And I’m delighted – and very proud – to say that, one year on, we’ve once again been recognised as one of the UK’s best places to work, ranking 9th in the UK Best Places to Work (large) category.
Ultimately, I believe our success comes down to being true to our mission which, despite our recent rebrand, our purpose remains the same: make the world work better for everyone, both inside the company and out.
The fundamentals behind that mission statement remain the same, too: hire talented people, and enable them with the right tech; give them a job they can be proud of; and offer them the support they need to bring their authentic self to work.
Exactly how we do each of those is something we’re constantly refining, and this year is no different. So let me show you exactly why we’re such a great place to work.
From new normal, to just… normal
We were delighted to be able to welcome all our employees back to the office at the end of last year, and implemented a raft of tools and policies to make sure we did this as safely as possible – not least our Safe Workplace Suite.
That’s not to say we’ve gone all the way back to the way things were before the pandemic, however. We’re extremely aware how much the world has changed, and we know just how much employees value flexibility in the workplace.
To that end, we’ve implemented three big changes to maximise wellbeing and employee experience:
- Firstly, our employees no longer have mandated days or schedules. Most employees assigned to a workplace location will come in three days a week or less, making sure everyone’s spend time together when it matters most, but we won’t mandate days or schedules. We’ll look to teams to make schedules that work for them.
- Secondly, to maximise flexibility. Beginning January 1, 2022, most of our employees can work from anywhere, outside of their assigned ‘market’ location, for up to 30 days per calendar year.
- Thirdly, at the heart of all our flexible work decisions, we’re making a point of embracing diversity. We aim to treat everyone fairly and equitably, and will use the same evaluation criteria, regardless of where work gets done.
Cutting-edge tech for truly empowered employees
That brings us to our tech.
We’re immensely proud of the Now Platform®, and rightly so. Our customers and partners are benefiting from our tech every single day. So it’s only right we continue to make sure that our own employees continue to do so, too.
I’ll give you just one example. Our IT team is hard at work making sure no matter where our employees work, they can have a great experience. We’re using Remote Assist, our augmented reality tool, to give employees the help they need, wherever they are, installing virtual whiteboards, roaming tech support robots, password-less authentication, voice-command conference room booking, and more.
Embedding a culture of belonging
That leads me to the final essential part of the puzzle: our culture.
Our VP Global People Sally Sourbron says, “Culture is the secret sauce for business.”
And it’s true. In a hypergrowth company like ours, our most important commodity is people. As we continue to grow and scale, we need to ensure we’re hiring and retaining the best talent. We can only make that happen if we care for our people and if as a company, we create a culture where everyone feels that they belong.
We do that in many different ways. Take our Mental Health Awareness month, for example, or our new Menopause Support Initiative. There’s also a whole calendar of events which take place in our offices – and virtually, I should add – to mark holidays like Christmas and Diwali, and build awareness around critical social initiatives like LGBTQ+ Pride Month and Black History Month.
This commitment to our culture is summed up in our new People Pact, which consists of three main pillars: fulfil our purpose together, do your best work, and live your best life. If we can achieve those three aims, then we can be sure that we’re creating and really embedding a true culture of belonging.
ServiceNow: proud to create a truly great place to work
Creating a great place to work requires hard graft – but it isn’t rocket science.
I outlined a simple equation of what I think it takes at the start of this blog, and I think it’s so important that I’ll take the liberty of saying it again here: hire talented people, and enable them with the right tech. Give them a job they can be proud of. And offer them the support they need to bring their authentic self to work.
It’s something we try to do every day. But don’t just take my word for it. To find out more about our latest Great Place to Work ranking and what it means, read the 2022 report here.