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2023

  • Experience Can Drive Better Brand Loyalty: Lady standing outside looking at her phone with people walking around her
    Customer Experience
    Survey: Experience can drive better brand loyalty for EMEA businesses
    06 June 2023
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  • Connected ecosystem: man in a coffee shop looking at a smartphone in front of an open laptop
    Customer Experience
    Transformation Done Wright: The connected ecosystem
    01 June 2023
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  • Knowledge 2023 takeaways: a group of women raising their hands
    Events
    4 takeaways from Knowledge 2023
    31 May 2023
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  • Employee experience in healthcare: 3 healthcare workers walking down a corridor
    Healthcare
    Why the UK&I must prioritise employee experience in healthcare
    25 May 2023
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  • Mittelstand and middle business syndrome: 3 colleagues working around a laptop
    IT Management
    Mittelstand: The middle business syndrome
    24 May 2023
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  • AI in knowledge management: Woman leading discussion in a conference room while workers look on
    AI and Automation
    The evolving role of AI in knowledge management
    23 May 2023
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  • What is CX versus UX?
    Customer Experience
    What is CX versus UX?
    22 May 2023
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  • Sustainability in banks: woman financial worker with a plant on her left in conversation with a couple of people
    Financial Services
    Sustainability in banks requires listening to workers and customers
    18 May 2023
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  • Satisfying customer journeys: two women pulling suitcases through an airport
    Customer Experience
    Helping airlines create satisfying customer journeys
    17 May 2023
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  • Customer journey stages: An essential guide
    Customer Experience
    Customer journey stages: An essential guide
    15 May 2023
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  • Technology in higher education: Teacher in front of board at head of class
    Education
    The power of technology in higher education
    11 May 2023
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  • Career shift: two women in conversation at a table in an office
    Careers
    Automation is opportunity for a career shift into tech
    09 May 2023
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  • Process mining: 3 workers in discussion over a conference table
    Now on Now
    Why process mining is a game changer for process optimisation
    02 May 2023
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  • Supply chain resilience: 2 workers in hard hats looking at a laptop in front of shipping containers.
    Customer Experience
    Boosting supply chain resilience and supplier relations
    25 April 2023
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  • Employee engagement: Male smiling at laptop
    Employee Experience
    Cultivating employee engagement for a better experience
    24 April 2023
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  • How ServiceNow EMEA protects our planet
    Culture
    How ServiceNow EMEA invests in our planet
    21 April 2023
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  • AI in the contact centre: smiling male worker wearing headset in front of open laptop
    Customer Experience
    3 benefits of AI in the contact centre
    18 April 2023
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  • Total experience for long-term success: 3 co-workers seated, smiling with a laptop
    Customer Experience
    Delivering total experience for long-term success
    17 April 2023
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  • ERP workflows: 2 co-workers looking at and pointing to a laptop
    Employee Experience
    How prebuilt ERP workflows tame unruly source-to-pay operations
    11 April 2023
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  • Skilled tech workers: female typing on laptop with feet on desk where two computer monitors display code
    Careers
    The hidden key to finding skilled tech workers
    04 April 2023
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  • AI-powered chatbots: A hand holds a mobile phone with an AI chatbot conversation displayed.
    AI and Automation
    New AI-powered chatbots heighten need for a service management platform
    28 March 2023
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  • Intelligent digital platform: 2 workers in conversation over what appears on a tablet
    Now Platform
    Modern organisations need an intelligent digital platform
    23 March 2023
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  • Now Platform Utah release: Arches National Park, Grand County, Utah
    Now Platform
    Welcome to the Now Platform Utah release!
    22 March 2023
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  • NHS Digital is collaborating with ServiceNow to transform healthcare and, in turn, millions of lives across the country.
    Healthcare
    NHS England: Harnessing technology for better healthcare services
    21 March 2023
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  • Digital innovation: three workers looking at a computer monitor.
    AI and Automation
    Survey says digital innovation is the way to navigate macro uncertainty
    14 March 2023
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  • Customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    10 March 2023
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  • Interconnected telcos: Photos from Mobile World Congress
    Events
    Interconnected telcos: Highlights from Mobile World Congress
    09 March 2023
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  • Women at ServiceNow: 5 employees
    Culture
    Women at ServiceNow: Equity, belonging, and International Women’s Day
    08 March 2023
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  • Total experience: Group of co-workers gathered around table with open laptop
    Customer Experience
    Total experience: Today’s top business multiplier
    07 March 2023
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  • Elevating telecom service delivery: telecom worker in hard hat working on wires
    Telecommunications
    Elevating telecom service delivery: A chat with industry experts
    28 February 2023
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  • Daniela S., ServiceNow employee and a former refugee who started a tech career later in life
    Careers
    Meet Daniella: A former refugee who started a tech career later in life
    22 February 2023
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  • ServiceNow Knowledge: two businesspeople chatting in a crowd
    Events
    4 reasons to say yes to ServiceNow Knowledge 2023
    21 February 2023
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  • Cultivating-employee-efficiency: Man smiling working from laptop.
    Employee Experience
    How to boost employee efficiency in the new world of work
    14 February 2023
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  • Manufacturing innovation: worker in hard hat looks at open laptop in front of robotic technology
    Manufacturing
    3 leaders weigh in on manufacturing innovation
    07 February 2023
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  • Global Business Services: Three people looking at a laptop
    IT Management
    Boosting efficiency with global business services
    02 February 2023
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  • Creating a holistic ESG program: A plant growing with the shadow showing as a tree
    Now on Now
    Creating a holistic ESG program one step at a time
    24 January 2023
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  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    17 January 2023
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  • Best Workplaces for Parents: ServiceNow employees with their families
    Careers
    What makes ServiceNow one of the Best Workplaces for Parents
    13 January 2023
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  • ServiceNow Finland Country Manager Nina Koivikko
    Culture
    Meet ServiceNow Finland Country Manager Nina Koivikko
    12 January 2023
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  • ServiceNow: Glassdoor Best Places to Work 2023
    Careers
    Glassdoor: ServiceNow is still one of the Best Places to Work
    11 January 2023
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  • ServiceNow certification: From newbie to MVP - Rise Up
    Careers
    5 reasons to consider ServiceNow training and certification
    10 January 2023
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  • Experience Can Drive Better Brand Loyalty: Lady standing outside looking at her phone with people walking around her
    Customer Experience
    Survey: Experience can drive better brand loyalty for EMEA businesses
    Brand loyalty has taken a dip, according to recent research by ServiceNow and Opinium. Find out how improving total experience can turn this around.
  • Knowledge 2023 takeaways: a group of women raising their hands
    Events
    4 takeaways from Knowledge 2023
    Knowledge 2023 united thousands of ServiceNow customers and colleagues at the first single global user conference in three years. Here are four key takeaways.
  • Connected ecosystem: man in a coffee shop looking at a smartphone in front of an open laptop
    Customer Experience
    Transformation Done Wright: The connected ecosystem
    What’s the secret to solving customer issues fast while cutting costs for your business? Tapping into a connected ecosystem.

Trends & Research

  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Employee Experience
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year