Transformation Done Wright: The connected ecosystem

  • Solutions
  • 2023
  • Customer Experience
  • Dave Wright
01 June 2023

Connected ecosystem: man in a coffee shop looking at a smartphone in front of an open laptop

This article originally appeared on Workflow.

What’s the secret to solving customer issues faster while cutting costs for your business? Tapping into a connected ecosystem that spans customers, partners, and suppliers.

Watch this video to see how you can accelerate revenue with enterprise self-service, streamline customer onboarding, improve customer satisfaction, and drive down cost-to-serve. ​


What's the next frontier of digital transformation? The connected ecosystem.

We live in a truly interwoven world, and it keeps on getting more connected. But look closer and you'll see the companies powering this connected world are, well, not so connected to each other.

Too many enterprises are stuck with siloed systems and manual processes, and it's taken a toll on employees, customers, and the whole ecosystem.

You see, the world's changing. And with that comes a new way of doing business. You can't afford to work in isolation anymore.

To thrive in this new world, you need to make it easy and quick for everyone in your business ecosystem, including other companies that want to work with you, to connect and interact.

It's time to simplify and automate.

If an enterprise offers direct connections with service providers, suppliers, and customers, then you're not only saving time and resources, but you're also making work just that little bit better.

Make information and tasks flow without roadblocks. Automate and orchestrate processes. Empower users with self-service. And with secure transparency, share real-time information with the right people.

Connecting and growing your business's entire ecosystem so that work flows securely and seamlessly, now that's Transformation Done Wright.

Find out how ServiceNow helps organisations deliver effortless customer experiences.

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