Meet Marcel: Career development inspired by mentorship and inclusion

Every career journey is unique. For Marcel A., his eight-year tenure at ServiceNow is a testament to the company’s commitment to diversity, inclusion, mentorship, and personal and career development.

Marcel’s role as a solution consulting manager involves not only leading his team in the field, but also developing and coaching the solution consultants who report to him. Reflecting on his time at ServiceNow, Marcel acknowledges the profound impact the company has had on his personal growth.

"ServiceNow provides me a platform to grow on an everyday basis,” he says. “I'm regularly challenged, and it really has a special place in my heart. I've truly matured as I've been here."

The people make the place

One of the cornerstones of Marcel's positive experience at ServiceNow is the people. "If I could describe ServiceNow in one word, it would be life-changing," he says.

Marcel attributes this to the inclusive and supportive environment that ServiceNow fosters. "The people truly make me feel like I belong, that I can be my best person, my best self, and really deliver the best results," he adds.

When Marcel joined the company, he was one of the few Black employees in the UK office. "I felt a little bit alone, a little bit disheartened,” he admits, “especially when I looked up the leadership chain and saw not many people who looked like me."

Since then, Marcel has seen an increase in representation. "We are moving in the right direction,” he says. “We are seeing more and more Black employees and people of Black heritage in the workforce."

Marcel actively participates in the Black at ServiceNow employee belonging group and is an ally for other employee belonging groups, such as Women at ServiceNow, TruAbility at ServiceNow, and Pride at ServiceNow. He sees these as crucial ways to connect with colleagues on relevant topics, gain understanding, and make him a better leader.

On the shoulders of giants

Mentorship has also played a vital role in Marcel's career journey. He believes in paying it forward and inspiring others to blossom. Having had several excellent mentors himself, Marcel actively engages in mentoring others, both inside and outside the company.

"One of the reasons why I moved into management was to help unlock potential in people and help develop people,” he explains. “I really am passionate about that particular activity."

ServiceNow's emphasis on personal and career development aligns with Marcel's approach to challenges and successes. "No matter what successes I have,” he notes, “there is always something for me to learn or an area for me to grow in.”

Join a company where you, like Marcel, can feel valued, heard, and empowered to thrive. Explore ServiceNow careers.