Making the world work better for everyone

At ServiceNow, we're unified by a common belief in the transformational power of technology. But our purpose of making the world work better for everyone isn't just about selling software. It's a commitment that we've made to our employees, customers, partners and communities to leave the world better than we found it.

To that end, we're excited to launch our fourth annual Global Impact Report and seventh annual Diversity, Equity, and Inclusion (DEI) Report. Although distinct, the two reports speak to our collective progress toward making a positive impact on the world.

Committed to ESG

As we pioneer a new era of AI-enabled business transformation across industries, our environmental, social and governance (ESG) strategy is essential. In fact, ESG is a strategic business imperative.

We strive to:

1. Measure and manage our impact on the planet, care for our people and build trust with our stakeholders through our ESG and DEI initiatives
2. Use our AI-powered Now Platform® to manage the massive volume of ESG data and workflows to effectively deliver on ESG goals that support our businesses, the environment and society at large

"We understand how important it is for technology to empower and support those focused on ESG success", says Tim Muindi, group vice president over treasury and ESG at ServiceNow. "Getting it right matters. The value that we're creating for our stakeholders through these efforts creates a ripple effect that goes far beyond what we can see".

In the past year, we:

• Invested in people and programmes to deepen sustainable operations, sustainable sourcing for suppliers and sustainable products for customers to achieve net zero by 2030
• Integrated the People Pact into every aspect of our talent journey so our teams continue to thrive, grow and innovate
• Updated our Code of Ethics to be more relatable for different functional roles and regions as we operate in an increasingly complex world
• Launched ServiceNow.org to empower nonprofit organisations to better fulfil their missions
• Rolled out our Sustainable IT solution to measure, visualise and manage an enterprise's environmental footprint
• Expanded ESG Management capabilities through our Vancouver and Washington, D.C. platform releases and launched ESG Content Accelerator to speed the adoption of ESG reporting frameworks

Find out more about our commitment to ESG in our Global Impact Report 2024.

Toward transparency, equity, accountability

We know we can't manage what we don't measure. In our annual Diversity, Equity, and Inclusion (DEI) Report, we share the progress that we've made against our commitments to create equitable opportunity, act with integrity and be a catalyst for change.

These include:

• Paving pathways to skill people from all backgrounds and experiences on the ServiceNow platform
• Building a culture that embraces our People Pact to live our best lives, do our best work and fulfil our purpose together
• Expanding our community impact through employee-backed causes, youth-focused community outreaches and strategic DEI partnerships

"When we think about inclusion and equity, the conversation doesn't stop at how we consider it for our employees", says Karen Pavlin, chief equity and inclusion officer at ServiceNow. "It's deeply embedded in all we do, and that extends to our customers, partners, communities and the next generation of talent".

To make the world work better, we must be a workforce that celebrates our unique backgrounds and experiences. In doing so, we can foster an environment of inclusion where all belong and can thrive. In the past year, we:

• Increased representation of women globally and of underrepresented groups in the U.S.
• Empowered our people with more resources, partnerships and opportunities, such as the Employee Empowerment Reward programme and skills-based professional development programmes
• Increased our diverse supplier spend from 19% in 2022 to 21% in 2023
• Elevated employee experience through more than 100 employee-led cultural moments, many of which celebrated the intersectionality of our identities
• Received industry recognition for our DEI progress from the American Opportunity Index, Disability:IN, Fortune, Glassdoor, and the Human Rights Campaign, among others

"Our progress in 2023 showed that we, as remarkable humans, are better together and have great potential to leave the world better than we found it when we collectively champion and support each other's unique differences", Pavlin says.

We continue to build an inspiring, inclusive environment full of choice and opportunity—both inside and outside ServiceNow.

Find out more in our Diversity, Equity, and Inclusion Report 2024.