Exploring ServiceNow values: Stay hungry and humble

At ServiceNow, we believe our best work is what we’re doing next. We don’t take success for granted, and we’re always ready to learn and evolve.

In other words, we’re hungry and humble. This has been a consistent company value since founder Fred Luddy had the ingenious idea to use technology to make work better.

“Our culture was that we were going to be humble, that we were to absolutely have integrity,” Fred explained when we talked to him about the company’s early days. “We were going to be confident but never arrogant. And we were going to always listen to the customer.”

What staying hungry and humble means

Today’s ServiceNow employees enthusiastically embrace that mentality. We asked several of them what staying hungry and humble means and how this value inspires their day-to-day work. See their responses in the video.

Accessibility note: The video is transcribed at the end of this blog post.

According to Megan L., a senior marketing specialist, staying hungry and humble is about “staying level-headed, staying the course, and not letting your ego get to you.”

Michaela B., an associate business analyst, takes it a step further. She encourages her colleagues to “be driven so that we’re always working to be our best, even if we think that we’ve reached our best.”

Chad B., a financial planning and analysis analyst, agrees. We should all set out to achieve as much as we can, “but at the same time, never rest on those achievements,” he cautions.

“We want to bring customer outcomes. We want to make the world work better, but with humility,” summarises Cassidy G., a senior digital solutions sales manager. We couldn’t agree more.

Our company values are our unique identity. They include creating belonging, wowing our customers, and winning as a team. We deliver on our commitment to each other and fulfill our purpose together by knowing, living, and demonstrating those values every day.

Join a company that embodies its values. Browse ServiceNow careers.

Video transcript

Hungry and humble. When I first read that as a value and that’s what represents ServiceNow, it really aligns and represents who I am as a person as well—just always constantly being hungry and wanting more.

What it means is everyone that I work with, they’re open to trying new things, and ego doesn’t get in the way.

You’re willing to learn from others.

What drives me is to know that my work matters.

I wanted to be a storyteller because I wanted to be a voice for the voiceless.

I think I have really big goals.

I really believe that we rise by lifting others.

Set out to achieve as much as you can, but at the same time, never rest on those achievements.

We are such go-getters.

We’re hungry. We want to do better.

We’re working as a team, staying level-headed, staying the course, and not letting your ego get to you.

Be driven so that we’re always working to be our best, even if we think that we have reached our best.

We want to bring customer outcomes. We want to make the world work better, but with humility.

We know that we got here because of our partners. We got here because of our customers.

We know that what we are is just being a part of something bigger than ourselves.

Gaining knowledge, gaining resources, ways of working, styles, thoughts, observations, opinions, what you didn’t know.

That’s what hungry and humble means to me.