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Bruce Randall

ruce Randall is the head of product and solution marketing for service operations, IT Service Management (ITSM), and AIOps at ServiceNow

Bruce Randall is the head of product and solution marketing for service operations, IT Service Management (ITSM), and AIOps at ServiceNow. He’s been a featured speaker in hundreds of industry events. In his 25+ year career, he’s enjoyed working with customers to understand their needs for technology solutions and has helped drive many new product capabilities.

Bruce has held both technical and nontechnical roles supporting products in financial services, cloud backup and recovery, DevOps, project and portfolio management, application lifecycle management, storage, web filtering, and technology hardware. He has numerous certifications, including ITIL, Scrum Product Owner, and Mandel Communications training.

  • ServiceNow The Leader in IT Service Management
    IT Management
    Users rate ServiceNow ITSM tool as a game changer
    24 August 2023
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Featured

  • Now Platform Tokyo release: Tokyo Skytree with pink flowers in foreground
    Now Platform
    Welcome to the Now Platform Tokyo release!
    Meet the Now Platform Tokyo release, which includes new tools and enhancements for employee experience, security, intelligence, and value realisation.
  • integrated risk management in telecom: businessman on phone with communications cables in foreground
    Customer Stories
    How a telecom company elevated integrated risk management and security
    When telecom company ATN International wanted to elevate its integrated risk management programme, it chose the Now Platform from ServiceNow.Find out why.
  • Exec Connect ESG takeaways: Photo of welcome sign to event
    Cybersecurity and Risk
    Exec Connect: 5 key ESG takeaways from our latest roundtable
    Hear from business leaders about how they’re navigating their ESG strategies, why ESG matters, and how we can help make it easier.

Trends & Research

  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Employee Experience
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
  • Why human-centric metrics are essential to business agility
    Cybersecurity and Risk
    Why human-centric metrics are essential to business agility
Productivity depends on people
4 ways AI can power IT asset management

Topics

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