Damien Davis

Damien Davis

Director, Product Management at ServiceNow

ITSM leader at ServiceNow. Focus topics include our chatbot, machine learning, and analytics offerings. I am passionate about how technology such as analytics and AI can improve operational and strategic decision support to drive great customer experiences. 


  • Women at a desk and looking at phone and writing notes.
    Employee Experience
    The era of employee experience: how businesses can provide consumer-grade tech support
    19 October 2021
  • Meet Damien: Three Peaks Challenge
    Culture
    Meet Damien: Three Peaks Challenge
    23 February 2021

Featured

  • Exec Connect ESG takeaways: Photo of welcome sign to event
    Cybersecurity and Risk
    Exec Connect: 5 key ESG takeaways from our latest roundtable
    Hear from business leaders about how they’re navigating their ESG strategies, why ESG matters, and how we can help make it easier.
  • CIOs should evolve: man transitioning from schoolboy to graduate to businessman to business leader
    AI and Automation
    CIOs should evolve, not transform
    CIOs too often think of tech transformation as involving a single heavy lift. Successful transformations are typically about continuous, steady improvements.
  • Onboarding in banks: two people working from laptops
    Financial Services
    Successful customer onboarding in banks
    A huge number of banks are experiencing the Red Queen effect in relation to digital customer onboarding. Find out how to overcome that.

Trends & Research

  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Employee Experience
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
  • Why human-centric metrics are essential to business agility
    Cybersecurity and Risk
    Why human-centric metrics are essential to business agility
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year