Get Started

Erica Faltous

Erica Faltous, Sr. director EMEA communications team

Erica Faltous is the Sr. director of the EMEA communications team. Erica leads regional public relations, social media, content, employee communications and executive communications in the region, to build awareness of ServiceNow as the leading workflow company for enterprise businesses. With nearly 20 years experience, she has worked across both B2B and B2C communications with brands including Zendesk, Salesforce, Sony Mobile and Virgin Mobile.

Outside of work, Erica also volunteers as a Pilotlighter, coaching non-profit organisations on their strategic planning.

  • Experience Can Drive Better Brand Loyalty: Lady standing outside looking at her phone with people walking around her
    Customer Experience
    Survey: Experience can drive better brand loyalty for EMEA businesses
    06 June 2023
    Read More

Featured

  • Now Platform Tokyo release: Tokyo Skytree with pink flowers in foreground
    Now Platform
    Welcome to the Now Platform Tokyo release!
    Meet the Now Platform Tokyo release, which includes new tools and enhancements for employee experience, security, intelligence, and value realisation.
  • integrated risk management in telecom: businessman on phone with communications cables in foreground
    Customer Stories
    How a telecom company elevated integrated risk management and security
    When telecom company ATN International wanted to elevate its integrated risk management programme, it chose the Now Platform from ServiceNow.Find out why.
  • Exec Connect ESG takeaways: Photo of welcome sign to event
    Cybersecurity and Risk
    Exec Connect: 5 key ESG takeaways from our latest roundtable
    Hear from business leaders about how they’re navigating their ESG strategies, why ESG matters, and how we can help make it easier.

Trends & Research

  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Employee Experience
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
  • Why human-centric metrics are essential to business agility
    Cybersecurity and Risk
    Why human-centric metrics are essential to business agility
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year