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Ian Ashby

Ian Ashby

As the leader of ServiceNow’s EMEA Customer Service Transformation team, Ian helps organisations achieve successful Digital and Customer Service transformation initiatives.  Previously Ian was Senior VP Global Support at Epicor Software Corp. where he led the highly successful EpicCare customer service transformation for all customers & partners, all products, world-wide, delivering increased customer satisfaction, incremental revenue, and improved business agility.  Ian has also held senior management roles in a number of other technology companies, including IRIS Software, Exony, Lucent Technologies and Cable & Wireless.

Ian was selected to present at Gartner's 2019 CX Summit in London, to be a Judge for the 'Business Change and Transformation' category at the prestigious UK Business Awards in 2018 and again in 2019, and to be a Judge at the 2019 UK Digital Experience awards.

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    Government
    How public sector organisations can design better experiences for staff and citizens
    23 June 2022
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    Why Customer Experience Matters in the Digital Age
    17 January 2022
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  • Driving effective change without disruption to customer experience
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    Unlocking customer experience transformation in financial services
    07 May 2021
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Featured

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Topics

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