Ian Ashby

Ian Ashby

As the leader of ServiceNow’s EMEA Customer Service Transformation team, Ian helps organisations achieve successful Digital and Customer Service transformation initiatives.  Previously Ian was Senior VP Global Support at Epicor Software Corp. where he led the highly successful EpicCare customer service transformation for all customers & partners, all products, world-wide, delivering increased customer satisfaction, incremental revenue, and improved business agility.  Ian has also held senior management roles in a number of other technology companies, including IRIS Software, Exony, Lucent Technologies and Cable & Wireless.

Ian was selected to present at Gartner's 2019 CX Summit in London, to be a Judge for the 'Business Change and Transformation' category at the prestigious UK Business Awards in 2018 and again in 2019, and to be a Judge at the 2019 UK Digital Experience awards.


  • How public sector organisations can design better experiences for staff and citizens
    Government
    How public sector organisations can design better experiences for staff and citizens
    23 June 2022
  • Woman at conference communicating
    Customer Experience
    Why Customer Experience Matters in the Digital Age
    17 January 2022
  • Driving effective change without disruption to customer experience
    Financial Services
    Unlocking customer experience transformation in financial services
    07 May 2021

Featured

  • Exec Connect ESG takeaways: Photo of welcome sign to event
    Cybersecurity and Risk
    Exec Connect: 5 key ESG takeaways from our latest roundtable
    Hear from business leaders about how they’re navigating their ESG strategies, why ESG matters, and how we can help make it easier.
  • CIOs should evolve: man transitioning from schoolboy to graduate to businessman to business leader
    AI and Automation
    CIOs should evolve, not transform
    CIOs too often think of tech transformation as involving a single heavy lift. Successful transformations are typically about continuous, steady improvements.
  • Onboarding in banks: two people working from laptops
    Financial Services
    Successful customer onboarding in banks
    A huge number of banks are experiencing the Red Queen effect in relation to digital customer onboarding. Find out how to overcome that.

Trends & Research

  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Employee Experience
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
  • Why human-centric metrics are essential to business agility
    Cybersecurity and Risk
    Why human-centric metrics are essential to business agility
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year