Ian Ashby

Ian Ashby

As the leader of ServiceNow’s EMEA Customer Service Transformation team, Ian helps organisations achieve successful Digital and Customer Service transformation initiatives.  Previously Ian was Senior VP Global Support at Epicor Software Corp. where he led the highly successful EpicCare customer service transformation for all customers & partners, all products, world-wide, delivering increased customer satisfaction, incremental revenue, and improved business agility.  Ian has also held senior management roles in a number of other technology companies, including IRIS Software, Exony, Lucent Technologies and Cable & Wireless.

Ian was selected to present at Gartner's 2019 CX Summit in London, to be a Judge for the 'Business Change and Transformation' category at the prestigious UK Business Awards in 2018 and again in 2019, and to be a Judge at the 2019 UK Digital Experience awards.


  • How public sector organisations can design better experiences for staff and citizens
    Government
    How public sector organisations can design better experiences for staff and citizens
    23 June 2022
  • Woman at conference communicating
    Customer Experience
    Why Customer Experience Matters in the Digital Age
    17 January 2022
  • Driving effective change without disruption to customer experience
    Financial Services
    Unlocking customer experience transformation in financial services
    07 May 2021

Featured

  • Een update van Tjommie en Ndlovu Care Group
    Customer Stories
    Spreading hope: An update from Tjommie and Ndlovu Care Group
    ServiceNow seek to make the lives of those around us better through partnerships with charity organisations, like Tjommie and Ndlovu Care Group.
  • Now Platform Tokyo release: Tokyo Skytree with pink flowers in foreground
    Now Platform
    Welcome to the Now Platform Tokyo release!
    Meet the Now Platform Tokyo release, which includes new tools and enhancements for employee experience, security, intelligence, and value realisation.
  • Cybersecurity in manufacturing: worker in a hard hat typing on a laptop
    Cybersecurity and Risk
    Cybersecurity takes centre stage
    The experts agree—now is a pivotal moment for protecting your organization from bad actors. Find out what's new in the world of cybersecurity.

Trends & Research

  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Employee Experience
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
  • Why human-centric metrics are essential to business agility
    Cybersecurity and Risk
    Why human-centric metrics are essential to business agility
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year