Keith Pearson

Keith Pearson

Global Head of Financial Services GTM, ServiceNow

Keith Pearson is the Global Head of Financial Services for ServiceNow, the world’s fastest growing Enterprise Cloud Software Company that enables digital workflows to drive business growth, increase operational excellence, and enhance employee productivity.

Keith’s experience makes him uniquely qualified as an expert in technology transformation for Financial Services including 25 years driving digital transformation in enterprise technology companies. Previously at Lloyds Banking Group, Keith worked as the specialist program director on workflow and business process transformation for Group Operations, supporting Retail, Commercial, Insurance, Wealth and Payments operations areas. Since 2019, Lloyds has been using the ServiceNow Platform to transform all operational and servicing processes in payments operations.

  • Future of banking: woman works on a laptop outdoors
    Financial Services
    The future of banking: What does a transformed industry look like?
    01 November 2022
  • Man sitting on bench with computer
    Financial Services
    Why digital transformation in financial services is only scratching the surface
    01 June 2022
  • Unlocking the business potential of low-code technology
    Financial Services
    Reimagine the customer experience in banking
    29 March 2022


  • Exec Connect ESG takeaways: Photo of welcome sign to event
    Cybersecurity and Risk
    Exec Connect: 5 key ESG takeaways from our latest roundtable
    Hear from business leaders about how they’re navigating their ESG strategies, why ESG matters, and how we can help make it easier.
  • CIOs should evolve: man transitioning from schoolboy to graduate to businessman to business leader
    AI and Automation
    CIOs should evolve, not transform
    CIOs too often think of tech transformation as involving a single heavy lift. Successful transformations are typically about continuous, steady improvements.
  • Onboarding in banks: two people working from laptops
    Financial Services
    Successful customer onboarding in banks
    A huge number of banks are experiencing the Red Queen effect in relation to digital customer onboarding. Find out how to overcome that.

Trends & Research

  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Employee Experience
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
  • Why human-centric metrics are essential to business agility
    Cybersecurity and Risk
    Why human-centric metrics are essential to business agility
Productivity depends on people
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