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Marcel Shaw

Marcel Shaw is an advisory solution consultant with the ServiceNow federal healthcare team.
Marcel Shaw is an advisory solution consultant with the ServiceNow federal healthcare team. For more than 25 years, he's worked extensively with United States federal agencies to solve IT problems. These agencies include USDA, NIST, FDA, DEA, DHS, FBI, DHA, Whitehouse Communications, Army, Air Force, Navy, Joint Task Force, NIH, Social Security Administration, IRS, NOAA, and FAA, among others.
  • AI in knowledge management: Woman leading discussion in a conference room while workers look on
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  • AI-powered chatbots: A hand holds a mobile phone with an AI chatbot conversation displayed.
    AI and Automation
    New AI-powered chatbots heighten need for a service management platform
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