Paul Smith

Paul Smith

Paul Smith joined ServiceNow in July 2020 and is the President, EMEA. Paul has a passion for applying technology innovation to reinvent work and challenge legacy business models. His role at ServiceNow encompasses all these skills as he leads the EMEA organisation in the workflow revolution.

Paul has nearly 20 years’ experience in leadership and senior management roles in the technology industry, with a track record leading sales, go-to‑market operations and developing new markets to drive growth at scale. He is also an ally in the technology industry for diversity, inclusion, and belonging.  Previous organisations include Proctor and Gamble, Microsoft and Salesforce.


  • Business people meeting at conference table.
    AI and Automation
    Unlocking productivity and efficiency with innovative workplace technology
    14 December 2021
  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
    23 February 2021
  • Paul Smith
    Business Impact
    Why I’m ready for the next technology revolution
    14 July 2020

Featured

  • Exec Connect ESG takeaways: Photo of welcome sign to event
    Cybersecurity and Risk
    Exec Connect: 5 key ESG takeaways from our latest roundtable
    Hear from business leaders about how they’re navigating their ESG strategies, why ESG matters, and how we can help make it easier.
  • CIOs should evolve: man transitioning from schoolboy to graduate to businessman to business leader
    AI and Automation
    CIOs should evolve, not transform
    CIOs too often think of tech transformation as involving a single heavy lift. Successful transformations are typically about continuous, steady improvements.
  • Onboarding in banks: two people working from laptops
    Financial Services
    Successful customer onboarding in banks
    A huge number of banks are experiencing the Red Queen effect in relation to digital customer onboarding. Find out how to overcome that.

Trends & Research

  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Employee Experience
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
  • Why human-centric metrics are essential to business agility
    Cybersecurity and Risk
    Why human-centric metrics are essential to business agility
Productivity depends on people
4 ways AI can power IT asset management

Topics

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