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Product Insights

  • Connected ecosystem: man in a coffee shop looking at a smartphone in front of an open laptop
    Customer Experience
    Transformation Done Wright: The connected ecosystem
    01 June 2023
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  • Employee experience in healthcare: 3 healthcare workers walking down a corridor
    Healthcare
    Why the UK&I must prioritise employee experience in healthcare
    25 May 2023
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  • AI in knowledge management: Woman leading discussion in a conference room while workers look on
    AI and Automation
    The evolving role of AI in knowledge management
    23 May 2023
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  • What is CX versus UX?
    Customer Experience
    What is CX versus UX?
    22 May 2023
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  • Sustainability in banks: woman financial worker with a plant on her left in conversation with a couple of people
    Financial Services
    Sustainability in banks requires listening to workers and customers
    18 May 2023
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  • Satisfying customer journeys: two women pulling suitcases through an airport
    Customer Experience
    Helping airlines create satisfying customer journeys
    17 May 2023
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  • Customer journey stages: An essential guide
    Customer Experience
    Customer journey stages: An essential guide
    15 May 2023
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  • Technology in higher education: Teacher in front of board at head of class
    Education
    The power of technology in higher education
    11 May 2023
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  • Career shift: two women in conversation at a table in an office
    Careers
    Automation is opportunity for a career shift into tech
    09 May 2023
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  • Process mining: 3 workers in discussion over a conference table
    Now on Now
    Why process mining is a game changer for process optimisation
    02 May 2023
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  • Supply chain resilience: 2 workers in hard hats looking at a laptop in front of shipping containers.
    Customer Experience
    Boosting supply chain resilience and supplier relations
    25 April 2023
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  • Employee engagement: Male smiling at laptop
    Employee Experience
    Cultivating employee engagement for a better experience
    24 April 2023
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  • AI in the contact centre: smiling male worker wearing headset in front of open laptop
    Customer Experience
    3 benefits of AI in the contact centre
    18 April 2023
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  • Total experience for long-term success: 3 co-workers seated, smiling with a laptop
    Customer Experience
    Delivering total experience for long-term success
    17 April 2023
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  • ERP workflows: 2 co-workers looking at and pointing to a laptop
    Employee Experience
    How prebuilt ERP workflows tame unruly source-to-pay operations
    11 April 2023
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  • Skilled tech workers: female typing on laptop with feet on desk where two computer monitors display code
    Careers
    The hidden key to finding skilled tech workers
    04 April 2023
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  • AI-powered chatbots: A hand holds a mobile phone with an AI chatbot conversation displayed.
    AI and Automation
    New AI-powered chatbots heighten need for a service management platform
    28 March 2023
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  • Intelligent digital platform: 2 workers in conversation over what appears on a tablet
    Now Platform
    Modern organisations need an intelligent digital platform
    23 March 2023
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  • NHS Digital is collaborating with ServiceNow to transform healthcare and, in turn, millions of lives across the country.
    Healthcare
    NHS England: Harnessing technology for better healthcare services
    21 March 2023
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  • Customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    10 March 2023
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  • Total experience: Group of co-workers gathered around table with open laptop
    Customer Experience
    Total experience: Today’s top business multiplier
    07 March 2023
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  • Elevating telecom service delivery: telecom worker in hard hat working on wires
    Telecommunications
    Elevating telecom service delivery: A chat with industry experts
    28 February 2023
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  • Cultivating-employee-efficiency: Man smiling working from laptop.
    Employee Experience
    How to boost employee efficiency in the new world of work
    14 February 2023
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  • Manufacturing innovation: worker in hard hat looks at open laptop in front of robotic technology
    Manufacturing
    3 leaders weigh in on manufacturing innovation
    07 February 2023
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  • Global Business Services: Three people looking at a laptop
    IT Management
    Boosting efficiency with global business services
    02 February 2023
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  • Creating a holistic ESG program: A plant growing with the shadow showing as a tree
    Now on Now
    Creating a holistic ESG program one step at a time
    24 January 2023
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  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    17 January 2023
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  • ServiceNow certification: From newbie to MVP - Rise Up
    Careers
    5 reasons to consider ServiceNow training and certification
    10 January 2023
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  • CIOs should evolve: man transitioning from schoolboy to graduate to businessman to business leader
    AI and Automation
    CIOs should evolve, not transform
    19 December 2022
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  • Onboarding in banks: two people working from laptops
    Financial Services
    Successful customer onboarding in banks
    12 December 2022
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  • Exec Connect ESG takeaways: Photo of welcome sign to event
    Cybersecurity and Risk
    Exec Connect: 5 key ESG takeaways from our latest roundtable
    07 December 2022
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  • banking: lady sat working on laptop
    Financial Services
    Bringing customer escalations together to future-proof banking
    15 November 2022
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  • Future of banking: woman works on a laptop outdoors
    Financial Services
    The future of banking: What does a transformed industry look like?
    01 November 2022
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  • Hyperautomation: group of workers gathered around a conference room table
    AI and Automation
    Why hyperautomation is a crucial part of the next generation operating model
    19 October 2022
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  • Co-opetition: 4 workers gathered around conference room table
    AI and Automation
    Why co-opetition is the key to solving future global challenges
    18 October 2022
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  • Airport support: overhead shot of an airplane at a gate
    Customer Stories
    Ready for (on)boarding: How ServiceNow supports Manchester Airport Group
    06 October 2022
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  • Een update van Tjommie en Ndlovu Care Group
    Customer Stories
    Spreading hope: An update from Tjommie and Ndlovu Care Group
    29 September 2022
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  • integrated risk management in telecom: businessman on phone with communications cables in foreground
    Customer Stories
    How a telecom company elevated integrated risk management and security
    23 September 2022
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  • Business resilience: employees walking through an office
    Now Platform
    Building a more resilient business with the Now Platform Tokyo release
    22 September 2022
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  • Customer management in insurance: a man and a woman sitting at a desk
    Financial Services
    The future of customer management in insurance
    20 September 2022
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  • Cybersecurity in manufacturing: worker in a hard hat typing on a laptop
    Cybersecurity and Risk
    Cybersecurity takes centre stage
    20 September 2022
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  • Waled Bajukhaif
    Culture
    Meet the ServiceNow NextGen participants: Waled Bajukhaif
    09 August 2022
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  • What actually makes ServiceNow a great place to work?
    Culture
    What actually makes ServiceNow a great place to work?
    20 July 2022
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  • Opening new doors with a digital healthcare platform
    Healthcare
    Opening new doors with a digital healthcare platform
    08 July 2022
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  • Survival of the fittest: How your financial institution can stay ahead of evolving threats
    Financial Services
    Survival of the fittest: How your financial institution can stay ahead of evolving threats
    05 July 2022
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  • The road to resilience in financial services
    Financial Services
    The road to resilience in financial services
    28 June 2022
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  • How the public sector can embrace hybrid working
    Government
    How the public sector can embrace hybrid working
    24 June 2022
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  • en Tips for the Digital Dream Team To Improve Organizations
    Employee Experience
    Seven Tips for Using Technology To Make Work Better
    23 June 2022
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  • How public sector organisations can design better experiences for staff and citizens
    Government
    How public sector organisations can design better experiences for staff and citizens
    23 June 2022
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  • Man sitting on bench with computer
    IT Management
    Better business agility for daa with ServiceNow
    14 June 2022
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  • Connected ecosystem: man in a coffee shop looking at a smartphone in front of an open laptop
    Customer Experience
    Transformation Done Wright: The connected ecosystem
    What’s the secret to solving customer issues fast while cutting costs for your business? Tapping into a connected ecosystem.
  • Knowledge 2023 takeaways: a group of women raising their hands
    Events
    4 takeaways from Knowledge 2023
    Knowledge 2023 united thousands of ServiceNow customers and colleagues at the first single global user conference in three years. Here are four key takeaways.
  • What is CX versus UX?
    Customer Experience
    What is CX versus UX?
    Although customer experience (CX) and user experience (UX) are related, they’re different. Find out how they complement each other.

Trends & Research

  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Employee Experience
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
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