AI and Automation


  • AI in knowledge management: Woman leading discussion in a conference room while workers look on
    AI and Automation
    The evolving role of AI in knowledge management
    23 May 2023
  • AI-powered chatbots: A hand holds a mobile phone with an AI chatbot conversation displayed.
    AI and Automation
    New AI-powered chatbots heighten need for a service management platform
    28 March 2023
  • Digital innovation: three workers looking at a computer monitor.
    AI and Automation
    Survey says digital innovation is the way to navigate macro uncertainty
    14 March 2023
  • CIOs should evolve: man transitioning from schoolboy to graduate to businessman to business leader
    AI and Automation
    CIOs should evolve, not transform
    19 December 2022
  • Hyperautomation: group of workers gathered around a conference room table
    AI and Automation
    Why hyperautomation is a crucial part of the next generation operating model
    19 October 2022
  • Co-opetition: 4 workers gathered around conference room table
    AI and Automation
    Why co-opetition is the key to solving future global challenges
    18 October 2022
  • Man sitting on bench with computer
    AI and Automation
    When you’re immersed in technology, it’s vital to maintain a human touch
    16 May 2022
  • Man sitting on bench with computer
    AI and Automation
    AI-Powered Service Operations: Are you in control of your operations?
    01 April 2022
  • Business people meeting at conference table.
    AI and Automation
    Unlocking productivity and efficiency with innovative workplace technology
    14 December 2021
  • Knowledge 2023 takeaways: a group of women raising their hands
    Events
    4 takeaways from Knowledge 2023
    Knowledge 2023 united thousands of ServiceNow customers and colleagues at the first single global user conference in three years. Here are four key takeaways.
  • Connected ecosystem: man in a coffee shop looking at a smartphone in front of an open laptop
    Customer Experience
    Transformation Done Wright: The connected ecosystem
    What’s the secret to solving customer issues fast while cutting costs for your business? Tapping into a connected ecosystem.
  • What is CX versus UX?
    Customer Experience
    What is CX versus UX?
    Although customer experience (CX) and user experience (UX) are related, they’re different. Find out how they complement each other.

Trends & Research

  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Employee Experience
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
Productivity depends on people

Topics

Year