AI and Automation Generative AI in EMEA: How we align people, tech, and legislation 22 August 2023 Read More
AI and Automation ServiceNow extends generative AI to self-service experiences 21 June 2023 Read More
AI and Automation New AI-powered chatbots heighten need for a service management platform 28 March 2023 Read More
AI and Automation Survey says digital innovation is the way to navigate macro uncertainty 14 March 2023 Read More
AI and Automation Why hyperautomation is a crucial part of the next generation operating model 19 October 2022 Read More
AI and Automation Why co-opetition is the key to solving future global challenges 18 October 2022 Read More
AI and Automation When you’re immersed in technology, it’s vital to maintain a human touch 16 May 2022 Read More
AI and Automation AI-Powered Service Operations: Are you in control of your operations? 01 April 2022 Read More
AI and Automation Unlocking productivity and efficiency with innovative workplace technology 14 December 2021 Read More
Customer Experience UK and Ireland: 4 tips for an outstanding customer experience In a landscape of rising inflation, buyer scepticism, and growing consumer power, delivering outstanding customer experience is complex. Get tips.
IT Management Service Graph Connector brings open-source data to the workspace I’m excited to announce that the Service Graph Connector for OpenTelemetry is generally available for production. Discover the benefits.
Cybersecurity and Risk Survey: Risk-readiness leads to organisational resilience Organisational resilience mitigates risk, according to research by ServiceNow and ThoughtLab. Find out how to get on the road to risk-readiness.
Employee Experience Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity