Customer Experience

  • What is CX versus UX?
    Customer Experience
    What is CX versus UX?
    22 May 2023
  • Satisfying customer journeys: two women pulling suitcases through an airport
    Customer Experience
    Helping airlines create satisfying customer journeys
    17 May 2023
  • Customer journey stages: An essential guide
    Customer Experience
    Customer journey stages: An essential guide
    15 May 2023
  • Supply chain resilience: 2 workers in hard hats looking at a laptop in front of shipping containers.
    Customer Experience
    Boosting supply chain resilience and supplier relations
    25 April 2023
  • AI in the contact centre: smiling male worker wearing headset in front of open laptop
    Customer Experience
    3 benefits of AI in the contact centre
    18 April 2023
  • Total experience for long-term success: 3 co-workers seated, smiling with a laptop
    Customer Experience
    Delivering total experience for long-term success
    17 April 2023
  • Customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    10 March 2023
  • Total experience: Group of co-workers gathered around table with open laptop
    Customer Experience
    Total experience: Today’s top business multiplier
    07 March 2023
  • Field service: woman wearing hard hat looking at laptop outdoors at sunset
    Customer Experience
    Field service experience could be the next business differentiator
    21 April 2022
  • Man sitting on bench with computer
    Customer Experience
    3 ways businesses can scale effectively in times of large-scale growth
    19 April 2022
  • why-customer-experience-is-king-in-the-new-world-of-work
    Customer Experience
    Why customer experience is king in the new world of work
    24 June 2021
  • Now Platform Tokyo release: Tokyo Skytree with pink flowers in foreground
    Now Platform
    Welcome to the Now Platform Tokyo release!
    Meet the Now Platform Tokyo release, which includes new tools and enhancements for employee experience, security, intelligence, and value realisation.
  • integrated risk management in telecom: businessman on phone with communications cables in foreground
    Customer Stories
    How a telecom company elevated integrated risk management and security
    When telecom company ATN International wanted to elevate its integrated risk management programme, it chose the Now Platform from ServiceNow.Find out why.
  • Exec Connect ESG takeaways: Photo of welcome sign to event
    Cybersecurity and Risk
    Exec Connect: 5 key ESG takeaways from our latest roundtable
    Hear from business leaders about how they’re navigating their ESG strategies, why ESG matters, and how we can help make it easier.

Trends & Research

  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Employee Experience
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
Productivity depends on people