Research


  • Outstanding customer experience: Lady serving a customer in a shop
    Customer Experience
    UK and Ireland: 4 tips for an outstanding customer experience
    In a landscape of rising inflation, buyer scepticism, and growing consumer power, delivering outstanding customer experience is complex. Get tips.
  • Service Graph Connector: overhead shot of workers collaborating
    IT Management
    Service Graph Connector brings open-source data to the workspace
    I’m excited to announce that the Service Graph Connector for OpenTelemetry is generally available for production. Discover the benefits.
  • Risk-readiness and organisational resilience: workers collaborating in a business meeting
    Cybersecurity and Risk
    Survey: Risk-readiness leads to organisational resilience
    Organisational resilience mitigates risk, according to research by ServiceNow and ThoughtLab. Find out how to get on the road to risk-readiness.

Trends & Research

  • The Year of Infinite Innovation
    Cybersecurity and Risk
    The Year of Infinite Innovation
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Employee Experience
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
Productivity depends on people

Topics

Year