Airbus sought to upgrade its tracking capabilities to better manage urgent and on-demand transportation among the company’s various sites. Working with ServiceNow, it adapted a business application to create an efficient tracking tool.
Airbus is based in Toulouse, France and manufactures aircraft at its numerous industrial sites located all over the world. The company owns approximately a hundred buildings situated in several different municipalities around the city of Toulouse. Every year, due to logistical requirements, aircraft components must be transported from one site to another within this area.
21,000 on-demand trips per year
Although these operations run smoothly in general, the company experiences difficulties linked to “on-demand” transportation. Indeed, every year, the company places 21,000 orders for on-demand transportation of aircraft components with its appointed transport service provider, Daher. These components are transported by trucks and delivery drivers. However, Airbus was faced with reclassifications of its requests.
A comprehensive electronic form
In order to improve its performance, Airbus launched a project entitled ‘Transport on Demand’, calling upon ServiceNow. There is a dual objective: improving the classification of transportation requests sent by partners, as well as real-time, end-to-end tracking of the logistics chain.