Cyberlink improves employee experience through automation

Cyberlink and ServiceNow join forces to automate business processes
Three key values drive Cyberlink to provide its customers with the best experience possible. Cyberlink must be trusted, excellent, and creative. Voted the best ISP and Corporate Networks provider by Bilanz magazine in its Telecom Rating 2019 survey, Cyberlink boasts more than 31,000 managed services and a 95% customer satisfaction.  

However, the company relied on isolated data from different systems to support its portfolio of connectivity (internet access and site networking), managed security, and data centre infrastructure services. Managing siloed systems resulted in duplicate data, required employees to perform repetitive tasks, and was error prone.

Using ServiceNow, Cyberlink was able to bring data from different, siloed systems together onto a single platform, providing fully automated processes across the business. Automation also increased employee satisfaction.