EY Advisory Services supports ambitious growth objectives by transforming HR services

EY Advisory Services’ vision for exceptional employee experiences is defined by efficiency
With aggressive growth goals and intensifying competition for top-tier talent, EY Advisory Services needed to take its HR services to a higher level. Simply put, the $28 billion global professional services organization required an HR transformation. For expert assistance, EY turned to its trusted ally, ServiceNow.

“We had a clear vision,” says Daniele Colombo, Assistant Director, HR Services, EY Advisory Services. “Wherever employees joined, and for however long they stayed, we wanted them to have an exceptional experience. We identified a single, concise focal point for our HR transformation strategy—efficiency.”

ServiceNow provides EY with a robust foundation for the efficient, consistent delivery of HR services
Specifically, the firm needed to increase the efficiency of its global HR operating model to raise the quality of service delivery. EY Advisory created a two-phased approach.

Phase one focused on using ServiceNow® HR Service Delivery to create a solid technological foundation for integrated global services. Phase two would deliver a superb user experience for employees and HR staff. 

“It also enabled us to decommission older systems and cut costs,” explains Daniele.

As ServiceNow rolls out globally, EY executives can make more strategic recruitment and talent-related decisions
EY Advisory Services has rolled out ServiceNow HR Service Delivery to nine locations worldwide, and the solution is scheduled to be implemented in another 10 locations.

“This is one of the most successful rollouts we’ve seen,” says Daniele. “Now we can have meaningful conversations with business leaders because we have data and analytics from ServiceNow that are relevant to business decisions. We can show our executives how best to shape policy development, tailor their recruiting strategies, and make more informed decisions related to human resources.”

EY Advisory Services to realize its full HR vision with the launch of its global employee service center
Phase two—the implementation of an intuitive, easy-to-use, self-service destination offering a full range of HR services to employees—is currently underway.

“ServiceNow is the enabling technology behind our HR transformation—and that means it’s instrumental to our corporate goal of becoming a $50 billion professional services firm with 300,000 employees,” says Daniele.

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