Scripps Health introduces time and efficiency into the care process with ServiceNow

Giving more time to physicians and caregivers to spend with patients
Scripps Health is a private, nonprofit, integrated healthcare system which provides a wide range of medical, surgical, and support services at four hospitals and dozens of walk-in clinics.

As part of a large IT initiative to transform its clinical workflows and make it easier for clinical staff to focus on patients, Scripps Health integrated eAssist, its electronic help desk portal, with ServiceNow IT Service Management to automate and streamline its service desk function and put all the details about an incident a physician may have logged right at their fingertips.

The Scripps Health service desk gets approximately 1,000 calls per day. With eAssist, Scripps Health has reduced its service desk call volume by nearly 20%, resulting in an estimated savings of $150,000 to $200,00 per year—not to mention the extra time created for clinicians to spend with their patients.

Scripps Health has also extended the ServiceNow capabilities into its physician's private practices, enabling them to purchase items such as printers, computers, and other services.