As a result of rapid international growth, SES-imagotag wanted to automate the entire employee lifecycle. With ServiceNow, SES-imagotag now enjoys greater efficiency and better employee service.
Managing the employee lifecycle
SES-imagotag has developed the VUSION retail IOT technology platform to help retailers transform their physical stores into high value digital assets, more automated, data-driven, and connected in real-time to suppliers and consumers. VUSION digital price tags improve pricing agility, accuracy, and integrity; enable omnichannel synchronization of prices, product information, and marketing content; and increase the productivity of shelf replenishment and in-store picking for online orders. VUSION improves employee satisfaction by freeing up time from cumbersome low value-added tasks and allowing staff to focus on customer service and merchandizing tasks.
VUSION connects shelves to the cloud, providing real-time accurate information on product availability and location, allowing for reduced inventory, out-of-stock items, and waste, as well as improved on-shelf availability and merchandizing compliance. VUSION empowers consumers with better product, nutritional, and traceability information at the shelf and enables a frictionless in-store shopping experience with features such as product search, pathfinding, and cashier-less scan and pay features.
Due to SES’ recent rapid growth and systematic expansion into a number of countries, the use of paper and a mishmash of ineffective software tools were hampering the flow of HR-related data. In 2018, the company therefore began looking for a solution to manage the main events in the employee lifecycle: onboarding, offboarding and transitions (HR change), and communicating effectively with the IT team and facility management.
The new colleague onboarding workflow digitizes each contractual stage, creates employee employment records, and automatically assigns all the equipment, services, and access rights that they will need by incorporating their manager and their HR business partner into a single workflow. This ensures that the new colleague is able to start work immediately on their first day, leaving their manager and HR business partner free to focus on integrating them into the business. By automating decommissioning tasks, the offboarding process aims to ensure that all systems are synchronized (organizational structure, Outlook, RM, ERP, payroll). Internal transitions combine the previous two scenarios (managing the offboarding of entity X from the SES-imagotag group and the onboarding of entity Y).
François Jonvaux, Global Application Manager at SES-imagotag, says: “After identifying several service providers and following Gartner’s recommendations, we opted for ServiceNow. It was the only company able to respond to our needs with a SaaS cloud platform and comply with our security requirements in respect to HR and IT data and DocuSign compatibility for electronic signatures.”