York Risk Services delivers next-gen HR services with ServiceNow

York Risk Services unifies and provides more responsive HR services with ServiceNow
For 55 years, York Risk Services Group has delivered on its mission of reducing risk for customers—getting them back to health, work, and productivity. The company prides itself on providing integrated and customized risk management solutions and is committed to delivering its services with compassion and consistency every step of the way.

York Risk Services Group has grown and evolved through multiple acquisitions which resulted in many segmented, regional HR systems that frustrated associates. 

To address these challenges, York Risk Services selected a shared services model that created more transparency and was easier and more intuitive for associates to use. The company needed a scalable platform that would enable that transformation and would help HR connect across the enterprise.

With ServiceNow, York Risk Services is able to deliver a modern, self-service portal through which associates can get vital information and HR support quickly and efficiently. Associates can quickly determine the status of a case, ask questions and get answers, or find answers themselves through the self-service function and knowledge database, without needing to reach out to HR.