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Analyst Report

Gartner: To Achieve a Consumer-Grade Employee Experience, HR Must Follow CRM

The eight building blocks for delivering a consumer-grade employee experience across the enterprise

Gartner, an independent research firm, recently published its report on how HR must follow CRM to achieve a consumer-grade employee experience. The study highlights how HR departments need to transition to an employee-centric mindset versus thinking in terms of departmental needs, in order to truly deliver a consumerised employee experience.

According to Gartner, “Fragmented and isolated employee experience initiatives result in disparate solutions and results that are diminished in the eyes of the employee by their inherent inconsistency.”

Download the report to learn how HR can adapt the eight building blocks of CRM to build consumer-grade employee experience across the enterprise and give employees the service experience they deserve.

* Gartner, To Achieve a Consumer-Grade Employee Experience, HR Must Follow CRM, by Melanie Lougee, Jim Davies, Chris Pang, 2 November 2018.

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