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Analyst Report

IDC Analyst Connection: Why B2B Customer Care Needs to Be Different

Service support is about answering enquiries and resolving problems. B2B customers of communications services have needs that go well beyond the typical B2C customer care approach of FAQs, chat boxes, instructional videos, and general agent dialogues.

Download this IDC Analyst Connection and find out why B2B customer care needs to be different.
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