Analyst Report
IDC Vendor Spotlight: Enhancing the Customer Experience Through Data-Driven Assurance, AI, and Automation
Customer experience is driving business in all industries. As network technology evolution continues, a key vulnerability of the communications industry is the lack of agile systems and flexible business processes to address changing customer needs.
Download this IDC report to learn how enhancing the customer experience beyond just network connectivity services, improving communications SP operating costs, and fully engaging with what new network technology can bring are critical enablers of business change.
