Breaking Departmental Silos with Digitally Connected Workflows
In today’s service-based economy, keeping customers loyal is paramount to grow and sustain your business.
Watch now to discover how Position2 Inc, a US based leading innovative digital marketing agency that has delivery operations in India, to learn how they achieved 30% improvement in NPS and productivity along with 22.5% improvement in profit per employee in a year with the help of ServiceNow. Vinod Nambiar, the Co-Founder and MD at Position Squared Inc is joined by Pankaj Bajaj, Product Line Sales Manager – CSM and Kushagra Goswami, Senior Advisory Solution Consultant from ServiceNow, India.
During this discussion, they will cover:
- Breaking organisational Silos with connected digital workflows
- Connecting customer service with other departments through utilising AI and workflows to assign
- Managing and resolve issues end-to-end
- Monitoring trends and customers’ products and services to notify customers potentially affected by issues
- Proactively fixing issues before customers know they even have them.
- Integrating multiple marketing tools and platforms
Watch now to learn how to seamlessly enable collaboration between customers and experts to deliver campaigns with world-class ROI.