Organisations are recognising that adopting a service‑oriented operating model, underpinned by system‑based automation, can address many of the core challenges of competing in a digital economy. At the same time, defining value‑based outcomes in the form of products and services, and optimising shared processes with automation, have been proven to increase productivity, foster collaboration, lower costs and improve speed, no matter the business department or function. The sum of these capabilities and outcomes are often referred to as Enterprise Service Management.
Join Troy DuMoulin from Pink Elephant and Bruce Randall from ServiceNow as they provide an overview of the many dimensions of Enterprise Service Management.
In this webinar you'll learn:
- How to increase employee productivity and creativity with ESM
- How to focus on service management capabilities like service definition, publishing, and knowledge management
- How to transform workflow automation related to incident and request fulfilment