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 Improve CSAT, Increase Audience, Expand Catalogue

Automating global services and managing them through a single IT services portal built for enterprise is the dream of many in Senior IT. AstraZeneca, a global pharmaceutical company, made that dream a reality with ServiceNow. And, it was so successful, their Finance and HR departments cloned their approach for their own portals. 

Join us for this in‑depth look at how AstraZeneca combined knowledge management, improved request and catalogue management, and more. You’ll get insight into the best practices that can help drive your own digital transformation to better self‑service.  

Attend this webinar and: 

  • Get practical insight into launching an IT self‑service portal for a global internal audience through a gradual build based on customer feedback. 
  • Discover ways to incorporate multiple IT services into a one‑stop‑shop to enable the full IT self‑service experience. 
  • Find out how a self‑service portal is just the first step in a process of continuous improvement—one that can offer multiple languages, chat and virtual agent services, and ServiceNow‑to‑Workplace integration. 

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