IT automation, like most forms of automation, exists to perform repetitive, time-consuming tasks that would otherwise fall to human agents. While essential to the proper management of a business, many of these tasks require very little in terms of intelligence, creativity or abstract problem-solving capabilities. When faced with these tasks, human IT staff may find them monopolising their valuable time, preventing them from dedicating sufficient energies towards other, more strategy-focused responsibilities.
IT automation resolves many of these issues. By employing automation technologies such as AI and machine learning, IT automation can reduce the amount of manual work needed in data centres and cloud deployments, freeing up IT departments to focus on other vital tasks.
As the IT demands on businesses continue to increase, IT automation is becoming more than a novelty; it’s a necessary factor in allowing organisations to function in the increasingly fast and evolving modern IT environment. IT automation allows IT teams of all sizes to address emergent needs and expectations, quickly, effectively and without having to significantly expand the organisation’s IT talent pool.
Just as information technology may be applied to a nearly limitless number of different use cases, the potential application of IT automation is similarly expansive. Organisations commonly employ IT automation for the following tasks:
- Cloud automation
- Incident management
- Resource provisioning
- Application deployment
- Network management
- Security and compliance monitoring