Ordering Agreement and Subscription Service Agreement
Direct Customer Agreement – For customers purchasing ServiceNow’s Subscription Service directly from ServiceNow on or after July 24, 2020, your use is governed by the Ordering Agreement. For purchases prior to July 24, 2020 please refer to the Archive.
Indirect Customer Agreement – For customers purchasing ServiceNow’s Subscription Service from a reseller on or after July 24, 2020, your use is governed by the Subscription Service Agreement. For purchases prior to July 24, 2020 please refer to the Archive.
U.S. Public Sector Subscription Terms of Use
U.S. Public Sector Subscription Terms of Use – For public sector customers purchasing ServiceNow’s Subscription Service from a reseller after August 4, 2020, your use is governed by the Public Sector Subscription Service Terms of Use.
Support, Security and Privacy Terms
Customer Support Addendum (“CSA”)
Data Security Addendum (“DSA”) for purchases on or after July 24, 2020. For purchases prior to July 24, 2020, please refer to the Archive.
Data Processing Addendum (“DPA”) for purchases on or after July 24, 2020. For purchases prior to July 24, 2020, please refer to the Archive.
Subscription Service Guide for purchases that reference the Subscription Service Guide. For purchases that reference the Subscription Service Guide prior to July 25, 2020 please refer to Archive.