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Flow Designer Fundamentals

Throughout this course, you will explore the ServiceNow Flow Designer and learn how to develop flows, subflows, and actions.

Quick Facts

Certification: Yes

Duration: On-demand



Flow Designer is a Now Platform® feature that enables rich process automation capabilities in a consolidated design environment. Natural language is used to configure automation without having to write code.  

The Flow Designer Fundamentals eLearning series is broken down into three separate courses:

  • Flow Designer – Build a Flow
  • Flow Designer – Build a Subflow
  • Flow Designer – Build an Action

The self‑paced courses can be taken back‑to‑back to learn about the product as a whole, or stand‑alone if you would like to expand your knowledge on a particular Flow Designer component.

Who Should Attend

This course is designed for No‑code application developers and system administrators.


ServiceNow Fundamentals – it is assumed users who take any Flow Designer courses in the eLearning series are familiar with navigating around the Now Platform with either delegated developer or administration level access.


Successfully completing all three courses prepares you for the Flow Designer Micro‑certification test.

Within 1‑week of completing this course you will be emailed a one‑time use, non‑transferable voucher for this course’s Micro‑certification test, offered through Kryterion WebAssessor.

Class Schedule

This course is on‑demand. You can take it at any time.

How to Attend

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to self‑register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

NOTE: Interested individuals or organisations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.