A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.
During this two‑day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox. Participants will:
These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.
This course is designed for low‑code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organisation's services online.
Completion of the ServiceNow System Administration course with 6‑plus months of hands‑on administration experience.
Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:
Upon completion of this course, you will receive a voucher to take the Service Portal Micro‑Certification exam. This is an open book, non‑proctored, online exam that can be taken by logging into Webassessor. The exam contains less than 25 questions and you will have 60 minutes to complete it.
To prepare for the exam, please download the exam blueprint and review what will be covered.
Two days (9:00am – 5:00pm) (includes 1 hour lunch break)
To view all available courses click here to view the Course Schedule.
To register for class:
Private Training is available for a flat fee for up to 16 participants. Please contact us at trainingAE@servicenow.com for more information and pricing details.