With learning resources
This tool estimates an appropriately sized platform support team based on your current and predicted needs using an estimated range of FTEs (full-time equivalents) per role to support the post-implementation run state. Check out the Customer Success Center for our platform team resources, including a breakdown of the recommended roles and responsibilities for your platform team.
Complete three short steps and you're ready for internal discussions and a meeting with your ServiceNow account team. Though we designed this estimator to meet the needs of most organizations, it doesn't replace the need for staffing conversations, and its staffing guidance isn't guaranteed to fit the needs of every organization.
1. Identify the people who can help you answer the questions in this estimator.
These are high-level questions that focus on instance demographics, platform utilization, and your operating model, so you might call on your platform owner, enterprise architect, and/or ServiceNow solution consultant for help.
2. This estimator may not be for you.
The estimator won’t provide meaningful results in some scenarios. Reach out to your ServiceNow team if:
• Your instance is or will be configured with domain separation (multitenancy)
• You are a tenant in a managed service provider (MSP) and depend on the MSP for core platform support
This estimator is intended to create a starting point for an internal platform team staffing discussion as well as one with your ServiceNow account team. Its accuracy isn’t guaranteed for all scenarios, nor should you take it at face value.
Let’s start with the basics. As your number of instances and supported business lines, languages, or regions grows, so will the number of resources required to support your platform. The digitization and maturity of your processes and capabilities will also influence how many resources you need.
The way you use the Now Platform impacts your staffing needs. Staffing requirements vary depending on your total number of users, mix of product features, custom applications, and number of Service Catalog items.
We need to know how your organization does work to determine your environment's complexity. Your staffing model and whether you outsource work impacts how many resources you need to support the platform.