ServiceNow CFO Gina Mastantuono shares her insights from the World Economic Forum’s annual meeting
Article
Understanding your organization’s security posture
How the enterprise can mitigate exposure and risk
Article
What is digital customer experience?
As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.
Roundtable
Top leadership priorities in 2023
In a challenging economy, business leaders need to move decisively to take care of the basics and drive ROI, say executives from JCPenney, Friendly’s, and others
Feature
The characteristics of innovation
New research shows how leading organizations develop a culture of innovation
Column
Rethinking retail
All businesses are complex ecosystems—retail more than most
Feature
The low-code innovators
Engineers aren’t the only ones creating sophisticated apps. Meet four citizen developers whose handiwork has made a difference.
Article
Welcome to the (shorter) working week
The 4-day workweek is gaining traction, though it’s not for everyone
Article
Even jobs that require in-person work are going hybrid—albeit slowly
Manufacturing, retail, and healthcare are among the industries where adoption of hybrid work models has been slowest. That won’t be true forever.
Article
Meet your AI work buddy
Researcher Nicolas Chapados explains how recent AI breakthroughs could change organizations forever
Article
Mapping the hybrid employee journey
A tool from pre-pandemic times can help create a culture and employee experience to meet the needs of today’s distributed workforce
Article
Securing the digital value chain
New business models often create new vulnerabilities