Hyperautomation & low code
The organizational structure of low-code development
Business-unit leaders and IT professionals both have critical roles to play in bringing low-code projects to life. Here’s how they work together.
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Piecing together total experience
CX and EX got better in the pandemic. Bring them together to make your business better prepared for a downturn.
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How tech will impact the world of work in 2023
Technology can help organizations through uncertain times. Here are five trends to watch.
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How to turn economic adversity into strategic advantage
In four crucial areas, we’ve asked influential thinkers to share their playbook for navigating economic tumult
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Insights to help HR leaders navigate uncertainty in 2023
Tumultuous times provide a unique opportunity to make work better for people. Here's how to seize it.
Q&A
Top takeaways from Davos
ServiceNow CFO Gina Mastantuono shares her insights from the World Economic Forum’s annual meeting
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Understanding your organization’s security posture
How the enterprise can mitigate exposure and risk
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What is digital customer experience?
As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.
Roundtable
Top leadership priorities in 2023
In a challenging economy, business leaders need to move decisively to take care of the basics and drive ROI, say executives from JCPenney, Friendly’s, and others
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The characteristics of innovation
New research shows how leading organizations develop a culture of innovation
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Rethinking retail
All businesses are complex ecosystems—retail more than most
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The low-code innovators
Engineers aren’t the only ones creating sophisticated apps. Meet four citizen developers whose handiwork has made a difference.
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Welcome to the (shorter) working week
The 4-day workweek is gaining traction, though it’s not for everyone
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Even jobs that require in-person work are going hybrid—albeit slowly
Manufacturing, retail, and healthcare are among the industries where adoption of hybrid work models has been slowest. That won’t be true forever.
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Meet your AI work buddy
Researcher Nicolas Chapados explains how recent AI breakthroughs could change organizations forever
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Mapping the hybrid employee journey
A tool from pre-pandemic times can help create a culture and employee experience to meet the needs of today’s distributed workforce
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Securing the digital value chain
New business models often create new vulnerabilities