By This Author
A bird's eye view of two professional workers standing on opposite sides of a human brain graphic
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How AI is improving customer experience

When it comes to CX, companies are realizing, this time it’s personal
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The long road to low code

Low-code tools democratize software development, a trend that dates back to the dawn of computing
field service management
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Augmented reality is changing field service management

AR is changing how service techs operate, and how organizations respond to customers
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Digital transformation in the field

COVID-19 forced field service organizations to embrace digital, and they’re not going back