Skip to content
Workflow™ Insights for Corporate Leaders
workflow_logo
servicenow_logo
now_logo
searchglass
searchclose
Search
  • All Articles
    Home
    Customer experience
    How to close the value gap How to be a customer-experience ninja Building a customer journey mapping program View all
    Employee experience
    What’s wrong with bias training, and how to fix it Work will never be the same Lessons from indomitable women View all
    IT transformation
    How manufacturers can better digitize their supply chains Workplace tech predictions for 2022 3 use cases for enterprise AI View all
    Hyperautomation & low code
    The race to optimize business Low code by the numbers Why you need a digital operating model View all
    Security & risk
    The convergence of privacy, cybersecurity, and compliance in the global enterprise The business case for AI governance Building resilience during global crises View all
    Q&A
    What’s wrong with bias training, and how to fix it
    Q&A
    How to close the value gap
    Article
    The race to optimize business     View all
    Q&A
    How to close the value gap
    Column
    How to be a customer-experience ninja
    Column
    Building a customer journey mapping program     View all
    Q&A
    What’s wrong with bias training, and how to fix it
    Q&A
    Work will never be the same
    Article
    Lessons from indomitable women     View all
    Roundtable
    How manufacturers can better digitize their supply chains
    Roundtable
    Workplace tech predictions for 2022
    Column
    3 use cases for enterprise AI     View all
    Article
    The race to optimize business
    Article
    Low code by the numbers
    Column
    Why you need a digital operating model     View all
    Video
    The convergence of privacy, cybersecurity, and compliance in the global enterprise
    Column
    The business case for AI governance
    Q&A
    Building resilience during global crises     View all
    Francesca Gino on how to successfully root our unconscious bias in the workplace.
    A conversation with behavioral scientist Francesca Gino
    A conversation with ServiceNow’s Lara Caimi
    Our latest operation optimization survey reveals how global executives are automating processes.
    Our latest optimization survey reveals how global executives are automating business processes and increasing productivity
    A conversation with ServiceNow’s Lara Caimi
    Learn the 5 steps to building a world-class voice of the customer program to improve CX.
    Five steps to building a world-class listening program that guides business decisions
    Learn how to create a customer journey map with our proven six-step to improve customer experience.
    A proven six-step process can help your organization understand, design, and improve customer experience
    Francesca Gino on how to successfully root our unconscious bias in the workplace.
    A conversation with behavioral scientist Francesca Gino
    Learn how to create work policies that work for everyone in the new world of work.
    Steve Cadigan, former LinkedIn CHRO, says COVID changed the dynamic between employer and employee forever
    Success stories from organizations that have adapted to a fast-changing digital business landscape.
    Iconic women leaders describe how they overcame challenges ranging from civil war to gender bias and pandemic stress
    Learn how supply chain digitization can help manufacturers meet logistics challenges.
    Industry experts weigh in on solutions to an urgent global problem
    2022 trends
    Enterprise leaders identify top trends shaping the new world of work
    Learn how to identify use cases and choose the best approach with AI for enterprise applications.
    Artificial intelligence can turbocharge your organization if you put it to work on the right problems
    Our latest operation optimization survey reveals how global executives are automating processes.
    Our latest optimization survey reveals how global executives are automating business processes and increasing productivity
    Learn key facts and numbers that size up low-code software development demand, adoption, and growth.
    The state of low code demand, adoption, and growth
    The digital revolution is pushing companies to replace siloed structures with digital operating models.
    In the new world of work, success depends on information, convenience, and exclusivity
    Companies must minimize attack surface and privacy risk when digitizing operations and experiences.
    A conversation with ServiceNow Chief Compliance Officer John Castelly, VP of Privacy and Legal Mark Cockerill, and Deputy CISO Jeff DiMuro
    Putting the right AI technology guardrails in place can help drive better business outcomes.
    The right guardrails can improve AI performance and boost the bottom line
    A scholar explains what organizations can learn from rebel groups about building resilience.
    What armed rebel groups can teach the C-suite
  • Guides
    Theme
    AI in the enterprise How to workflow your ESG program Powering new ways of working View all
    Industry
    Digital healthcare in focus Delivering on the promise of experience in telecom The modern, digital factory View all
    Region
    Prepare your business for a post-pandemic world The new world of work Business growth in the low-code era View all
    Workflow Guide
    AI in the enterprise
    Workflow Guide
    How to workflow your ESG program
    Workflow Guide
    Powering new ways of working     View all
    Workflow Guide
    Digital healthcare in focus
    Workflow Guide
    Delivering on the promise of experience in telecom
    Workflow Guide
    The modern, digital factory     View all
    Workflow Guide
    Prepare your business for a post-pandemic world
    Workflow Guide
    The new world of work
    Workflow Guide
    Business growth in the low-code era     View all
    How artificial intelligence is transforming work
    Advice and strategies to accelerate your progress for impact and long-term value
    When transformation is done right, amazing things happen
    Ideas and resources to improve healthcare delivery
    Ideas and resources for telecommunications leaders
    How manufacturers can get to Industry 4.0
    Resilience strategies for EMEA business leaders
    A roadmap for Australian business leaders
    A Workflow Guide for EMEA business leaders
  • Learn
    Learn
    What is data science? What is IT asset management? What is Platform as a service? View all
    Crash Courses
    Getting started with digital ESG The fundamentals of experience management Low-code development: How (and why) to get started View all
    What is data science? What is IT asset management? What is Platform as a service? View all
    Getting started with digital ESG The fundamentals of experience management Low-code development: How (and why) to get started View all
    Learn
    What is data science?
    How data scientists extract value from data to make smarter decisions
    Learn
    What is IT asset management?
    With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.
    Learn
    What is Platform as a service?
    The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.
    In this crash course, you’ll learn strategies to support a successful digital ESG program.
    Strategies and guidelines to support successful environmental, social, and governance programs
    Learn the fundamentals of experience management and how to get started with digitizing experiences.
    How companies can get started with digitizing employee and customer experience
    Learn how to start investing in low code development tools and strategies for your company.
    Strategies for putting low code to work in your organization
  • C-Suite
    C‑Suite Center
    CEO Center CIO Center COO Center CRO Center CHRO Center CCO Center View all
    CEO Center CIO Center COO Center CRO Center CHRO Center CCO Center View all
    Insights and resources for chief executives
    Insights and resources for IT leaders
    Insights and resources for business leaders
    Insights and resources for chief risk officers
    Insights and resources for talent leaders
    Insights and resources for chief customer executives
  • Magazine

Anne Bakstad

Anne Bakstad is director of customer experience design at ServiceNow.

workflow_logo
  • Customer experience
  • Employee experience
  • IT transformation
  • Hyperautomation & low code
  • Security & Risk
  • About
  • Learn
  • Magazine
Join us on LinkedIn
Join us on Twitter
Join us on YouTube
Join us on Facebook
© 2022 ServiceNow. All rights reserved.
  • Contact
  • Terms and Conditions
  • Privacy Statement
  • Cookie Policy
  • Sitemap
servicenow_logo

Get updates from Workflow in your inbox

If you're ready to explore, check out our articles on:

  • Employee Experience
  • Customer Experience
  • IT transformation
  • Hyperautomation & low code
  • Security & risk