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AI applications in customer service
Article

Reinventing customer service

With demanding customers increasingly at the center of business models, companies are creating new digital and mobile experiences to keep them happy
AI sentiment analysis
Article

How AI sentiment analysis can improve the customer experience

Machine learning and AI sentiment analysis have improved. That's good news for customer service leaders and people managers
Creating better enterprise software design
Article

Business apps need a redesign

How to make enterprise software design user friendly
7 important cybersecurity roles
Article

How to design a cybersecurity organizational structure

It’s a dangerous world. You need the right team in place to protect your network
Column

How to reopen government offices safely

Millions of federal workers are returning to the office. Here’s what agency leaders need to do to protect them.