Column
The happy enterprise
Well-crafted, measurable experiences are the future of business
By This Author
Editor's Letter
The age of experience
Customer and employee experience are two halves of the same coin
Column
Meet your ‘machine mate’
AI can boost productivity, allowing companies to lower costs, lift profits, and provide better experiences for their employees
Column
A digital gold rush will be built on AI
By automating routine tasks, AI can make work easier, faster, and more meaningful
Column
A new spark for the digital enterprise
Process mining gives business the insight to automate strategically
Editor's Letter
Welcome to the Optimization issue
New research shows how leading companies orchestrate people, processes, and technology to drive business success
Column
The evolution of innovation
Innovation is more than cutting-edge tech and slick design—it’s about finding solutions to the world’s problems
Column
Innovation creates a more equitable future
Pandemic-inspired ideas can solve some of the bigger challenges in healthcare, employee experience, and workplace diversity and inclusion
Column
Become resilient through digital innovation
Making your organization less breakable starts with asking what is most likely to break
Column
The vaccination connection
You need a dynamic solution to manage a dynamic situation. Here’s how to speed vaccine management with the help of digital workflows.
Article
Employee engagement dropping? Invest in a better experience
As workers juggle expanding responsibilities amid COVID, employers build a support network
Column
The new age of innovation
How COVID is redefining the future of work
Column
The next normal for CEOs
Now is the time for operational workflows
Column
Welcome to the new world of work
Remote work isn’t a fleeting experiment, but rather a lasting byproduct of the pandemic
Column
How COVID-19 offers a glimpse into the future of AI
AI enables new forms of human-machine collaboration
Column
How to build a connected enterprise
As we become more connected to the machine world, we can make the world of work, work better for people
Column
Bold predictions for the future of IT
New technologies have set the stage for IT to morph into a people-centric function